The obligations and rights of the hotel include:
a) The hotel shall be equipped with appropriate facilities to protect the safety and property of the guests.
b) The hotel shall be liable for loss and damage caused to the guests' property due to the fault of the hotel.
c) The hotel shall be equipped with a safe box with double locks and provide guests with a custody service for valuable objects. If the hotel fails to provide such custody service and fails to explain the terms that apply to the operation of such custody service to the guests, the hotel shall be liable for the loss relating to any such objects.
d) The hotel shall protect guests' cars in the hotel car park. If any loss or damage is caused to a car due to the improper management of the hotel, the hotel shall be responsible for such loss or damage.
e) In places where the safety to life and/or property of the guests may be at risk, the hotel shall take preventive or warning measures. Warning notices shall be displayed in both Chinese and foreign languages.
f) If a guest, who has booked a hotel room in advance, fails to be accommodated in the hotel due to the hotel being overbooked, the hotel shall arrange for the guest to be accommodated in another hotel of equivalent or greater class and shall bear the cost of such arrangements.
(g) The hotel may prohibit guests from bringing in drinks and food for consumption into places such as the hotel's restaurants, bars and nightclubs.
